Refund policy

17037 Adlon Rd Encino CA 91436

424.276.0998 Office

info@customdoorpros.com

 

 This Sales Agreement (“Agreement”) is entered into between Custom Iron Door Pros located at 17037 Adlon Rd Encino Ca 91436 (“Seller”), and the undersigned customer  ___________________ (“Buyer”).

  By purchasing any product and/or service from Seller, Buyer agrees to the following terms and conditions:

1. General Terms These Terms apply to all orders, documents, and agreements between you (“Purchaser”) and Custom Pivot Door (“Seller”) for the sale and/or provision of products and services.

2. Payment Terms

  • Payments may be made via credit card or check.
  •  50% deposit (including shipping) is due at the time of order placement, prior to production.
  • The remaining 50% is due upon completion of fabrication (up to 4 months from the order date) and must be paid before shipping or installation.

3. Returns & Cancellations Due to the custom nature of our products, all sales are final. We reserve the right to retain the deposit to cover materials, labor, and processing costs.

4. Warranty All warranties apply only to the original Purchaser while residing or conducting business at the installation location. The Purchaser must be current on all payments. Warranty claims require inspection and written authorization from both our production manager and sales representative. Shipping charges may apply.

a. Doors

  • 2-year limited warranty against structural and mechanical defects on door frames, doors, and transoms.
  • Remedies may include replacement parts (FOB nearest shipping point) or a refund equal to the cost of the parts, at our discretion.
  • The replacement parts’ warranty covers the remaining original warranty period.
  • Labor, installation, sales tax, finishing, or incidental costs are not covered unless required by law.

b. Paint & Finish

  • Professionally applied finishes are warrantied for 2 years from the date of sale.
  • Excludes scratches from shipping or installation (covered by included touch-up kit), damage from improper maintenance, or environmental exposure.

c. Glass

  • 1-year warranty from the date of sale for glass components.
  • Excludes minor imperfections, scratches, or breakage.

d. Handles

  • Handle warranties follow each manufacturer’s terms.
  • Excludes scratches due to shipping or installation (touch-up kit included).

5. Production Lead Time Orders may take up to 3.5 months from the date of purchase to complete.

6. Shipping & Transit

  • Shipping and delivery costs are estimated at the time of order. Final costs will be confirmed approximately 5 days prior to delivery and must be paid in full before shipment.
  • We are not responsible for damage or issues during transit but will assist in filing claims. Please inspect your item upon delivery and report any concerns immediately.

 

Once an order is placed, accepted, or payment is made (whether in part or in full), the transaction cannot be canceled, reversed, or refunded for any reason, including but not limited to:

·        Change of mind

·        Incorrect measurements or specifications provided by Buyer

·        Project delays

·        Unsuitability for Buyer’s intended use

·        Failure to read or understand product details

    NO RETURNS OR EXCHANGES ON CUSTOM ORDERS

Seller does not accept returns or exchanges of any custom products, unless Seller provides written authorization at its sole discretion.

   CUSTOM & MADE-TO-ORDER PRODUCTS

Buyers acknowledge that many products may be custom-fabricated or made-to-order. Once production begins, materials are committed and labor is scheduled. Buyer agrees that no refunds, chargebacks, or credits will be issued once work has started.

PAYMENT DISPUTES & CHARGEBACKS

Buyer agrees not to file chargebacks, payment disputes, or stop payments with any bank or credit card provider for purchases governed by this Agreement. Any unauthorized chargeback will be considered a material breach of this Agreement, and Buyer may be responsible for:

Collection costs

Attorney’s fees

Administrative fees

Court costs

 

INSPECTION & ACCEPTANCE

Buyer is responsible for reviewing all product descriptions, drawings, measurements, and specifications before purchasing. Payment constitutes full acceptance of the product details and Seller’s terms.

       LIMITED EXCEPTIONS

Seller may, at its sole discretion, repair or replace a product if it is found to have a manufacturing defect. This is Buyer’s only possible remedy and does not entitle Buyer to a refund.

GOVERNING LAW

This Agreement shall be governed by and interpreted in accordance with the laws of the State of California.

ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the parties and supersedes any prior discussions or representations.

In the event of legal action due to non-payment, the Purchaser agrees to cover all legal fees, including attorney fees, regardless of the outcome of the lawsuit.

Chargebacks initiated without cause will be considered a breach of this agreement.

 

        Name_____________________________

Client signature_______________________

Date:    /     /26

 

CPD  Representative

Date: __________________